Terms and conditions

1. Delivery

a) All goods are sent out via our carefully selected couriers and carriers .Goods are dispatched between Monday and Friday 8.00am – 6pm, we deliver on the weekend for an extra cost, no deliveries on bank holidays. Please allow the delivery time-scales as advised on the purchase however we normally ship on a next day delivery. We only ship goods on the receipt of a confirmation of payment e-mail from Pay Pal or Authorization from the Debit/Credit Card Company. You will need to provide a contact number that will be passed on to the courier or carrier; until we receive the number the item will not be shipped.

b) We would always advise customers to contact us if they haven't received their goods within 3 working days of payment as everything is shipped next day delivery.

c) The vehicles used to deliver our items could be on 7.5 tonne lorries, please make sure this type of vehicle will fit down your access road. This is a door to door service so be prepared on the day. If you live in a flat or tower block your item will be delivered to the entrance of the building or as near as possible depending on driveways or pathways. The items will arrive on a pallet packaged and shrink wrapped to the pallet.

d) When delivery takes place you must un-pack and FULLY CHECK the item. DO NOT SIGN if you are not happy with the item received. If you do sign as unchecked, unpacked,ok or acceptable, any damage notified afterwards cannot be claimed for.

e) In the unlikely event that an item is damaged during transit please REFUSE delivery and the driver will bring the item back to our warehouse or contact us for further advice.

f) All deliveries are made by a single delivery driver, they may try to bring the appliance to the desired location of your choice, but they are not required or paid to do so. If the driver cannot safely move the appliance to the desired location then they will deliver it to the nearest point. Please have someone ready to help just in case.

g) The delivery driver will make every effort to protect your appliance and home from damage. It is your responsibility to move any ornaments, furniture, etc. Also if you are concerned about any damage to your floor it is your responsibility to put down a protective layer. The driver is not liable for any damage to your property or to the item if helping to bring the item inside.

h) Please check the item will fit into your house before purchase as returns for this item will be refunded however you will have to pay the cost for return postage and the original postage costs.

i) Bulldog appliances are not liable for loss of earnings due to late or delayed delivery.

2. Installations

a) All appliances must be installed professionally by a gas safe or an electrical certified engineer as bulldog appliances are not liable for any gas, electrical or plumbing installation faults which may occur.

b) All items are sold as seen and bulldog appliances are unable able to accept any responsibility for any loss incurred by you as a result of product failure.

3.Guarantee

a) We offer from 6months to 12months guarantee with our items depending on the listing.

b) If you experience a problem with your item within the first 28days of purchase we can offer an exchange or repair please contact us. All returned items will be fully tested and inspected for any signs of misuse. Items identified as such, will be returned to the customer in its current state and will not be exchanged or refunded; All goods will be replaced on a like for like basis. Should our existing stocks be insufficient to accommodate this, either an equivalent specification replacement will be offered or refunded.

c) All return deliveries within the 28days will be paid for by us except for items that were ordered by mistake, do not fit inside the house or flat, cannot get the item to your property. These costs will be covered by the buyer. This may be deducted out of the cost of the product if you refuse to pay for the delivery.

d) If you live in a 50 mile radius of us and you have problems with your item we will collect the item. We will repair, exchange or refund. However if you fall outside the 50 mile radius you will have to pay for the item to be returned to us and we will repair, exchange or refund this item as long as there are no signs of misuse. We will pay for the shipping costs as we dispatch the item after repairs or exchanges. Please call 01543228622 as we have vans around the Uk so we may be able to quote a cheap price for collection.

e) All guarantee are for domestic purchases only .If the item is intended for commercial use the guarantee is void unless the item is designed for commercial use. Normally stated in the description.

4.Cancellations

a) Under the sale of goods act - distance selling regulations. You have the right to cancel the order within 7 days of receipt. Please contact us to arrange a return.

b) Return postage is the buyer’s responsibility for cancellations.

c) If the item has already been delivered it must be unused and in its original packaging with all accessories included. If you require us to collect the item then we will charge carriage at our standard rate.

d) All deposits are non refundable

e) Refunds will only be refunded once all goods are returned to the store 

f) We will only refund any money received from the customer  using the same method originally used by the customer to pay for your purchase.

5. payments

a) We accept PayPal payments for added security and peace of mind, cash on collection, card on collection. Bank transfer and local cash on deliveries.

b) We reserve the right to apply surcharges to payments made by credit cards to reflect the transaction charges levied by the respective credit card companies.

6.Pricing and availability

a) We reserve the right to change any prices that are advertised at any time.

b) The price you pay is the price displayed on this website at the time we receive your order, except in the instance where an error has occurred with the price shown on the website. Please note prices may be changed on a daily basis and can go up or down. When placing an order you are purchasing the item or items at the prices shown at that time.

c) Should a price subsequently change after your delivery is placed we are unable to adjust your order to the new price.

Company information added to terms and conditions

Bulldog Appliances LTD

Registered in England  and Wales
Company registration number- 9576550
Company vat number – 212308065

Registered Office address-

Unit 8 Maybrook Industrial Estate
Maybrook Industrial Estate
Maybrook Road
Walsall
Staffordshire
England
WS8 7DG

Telephone number-01543228622

Email address – info@bulldogappliances.com


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